Friday, May 26, 2017

NYSEG and RG&E Responding to Widespread Outages

NYSEG and RG&E, subsidiaries of AVANGRID (NYSE:AGR), report approximately 125,000 customers are without power across the companies service areas as of 11am.

More than 1,300 line workers, contractors, and tree contractors have been mobilized to respond to calls of more than 2,000 cases of downed wires. This also includes assistance from neighboring utilities Con Edison, Orange & Rockland, Central Hudson, PSE&G Long Island, and Canadian utilities. Crews have been working since Wednesday afternoon to protect public safety and address downed lines as strong winds caused extensive damage to power lines and structures in communities.

Crews have worked throughout the night to de-energize damaged equipment that may represent a risk to public safety, while also assessing damage and making repairs to maintain service to critical facilities. The companies will provide restoration times for customers as they become available. However, outages may extend longer than 24 hours and in some areas will be a multi-day event. "Our first priority is safety: of our crews, mutual assistance partners, and the public. We appreciate our customers' patience as we make safe throughout the day and initiate our restoration service," said Mark Lynch, president and CEO of NYSEG and RG&E.

Customers can get the latest outage counts; outage locations by county, municipality and streets/roads; and estimated restoration times (as they are available) on the companies' websites: or Estimated times for restoration may also change if continuing stormy weather delays progress or causes further outages.

NYSEG and RG&E also encourage customers to sign up for Outage Alerts to receive updates throughout the day automatically by phone, text, or e-mail as the companies updates the status of the restoration process in their area. Customers can sign up by visiting the NYSEG website at or at the RG&E website at

About East Rochester

Walter Parce, a native of Fairport, was instrumental in founding the planned village of "Despatch" in 1897, which was named after its first major business.   Learn more »

Get in touch

Town/Village of East Rochester
317 Main Street
East Rochester, New York 14445

Phone number : (585) 586-3553
Fax number : (585) 419-8282